Sorry Chris
It appears that no one has anything to contribute on this issue.

It’s not for sale on Ebay or Amazon yet. If you really want one you’ll have to come back to England to buy it.

Happy New Year

according to the crisp and bake mannual,the food tumbling aid should be positioned opposite the super Turbo Hot air blast outlet, my problem is i have no idea where this is ,help would be appreciated
thank you

Hi there, the placement of the food tumbling aid is simple. If you look at the lid of the Visicook, where the white/gray neoprene seal is fitted around the outside edge of the lid, you can see a small protruding bit, a little like a thumb print. It is in this position that the tumbling aid is positioned. If you have the handle of the lid facing you, the "thumbprint," will be on the left hand side of the lid. It is better seen from the top of the lid, so to locate it close the lid. Obviously for this purpose no NOT plug your oven in to the electric supply. :-)
If the oven is positioned in its operating place, the "thumbprint," will be at the rear of the closed lid. Good luck. These ovens are great, I'm using mine daily now, my gas cooker may just be redundant. Taffy.

Hi Taffy, I'm interested in finding out in what the capacity of the Visicook is for cooking chips. I'm comparing it with the Actifry family that cooks 1.5kg at a time.
Thank you, Sharentin

Hi Sharentin, I'm sorry but I haven't a clue. All I can tell you is that the oven bowl is a 13 litre bowl, and the chips are about 1.5 inches deep at the bottom. The stirrer keeps them slowly turning over to cook all sides. But the Visicook is so much more versatile than an actifry. You can bake a cake, cooke bacon and eggs etc. etc. I hop this has been of help. Taffy

Taffy wrote:Hi there, the placement of the food tumbling aid is simple. If you look at the lid of the Visicook, where the white/gray neoprene seal is fitted around the outside edge of the lid, you can see a small protruding bit, a little like a thumb print. It is in this position that the tumbling aid is positioned. If you have the handle of the lid facing you, the "thumbprint," will be on the left hand side of the lid. It is better seen from the top of the lid, so to locate it close the lid. Obviously for this purpose no NOT plug your oven in to the electric supply. :-)
If the oven is positioned in its operating place, the "thumbprint," will be at the rear of the closed lid. Good luck. These ovens are great, I'm using mine daily now, my gas cooker may just be redundant. Taffy.

Hi Taffy, I'm trying to help my mum with exactly the same thing... she has located the thumbprint, but still can't see how the food tumbling aid should be attached/fitted... are you able to post a picture?

thanks! c

HELP. When the lid comes down on to the extender ring should there be a gap between the lid and the extender ring?
Hope you can help as I am new to the cooker.

I don't have this model but I would reckon not, Daranji.

It's not efficient for the hot air to escape through a gap.